Question 1

Q: Is scar therapy safe? Does it hurt?

Accepted Answer

A: Scar therapy is safe and is not painful. All the massage based techniques are gentle and rely on light touch only. We do not “friction” or “abrade” the scar. We use medical grade products and devices to help enhance your scar recovery. The treatments should feel comfortable and should never hurt.

Question 2

Q: How many treatment sessions will I need?

Accepted Answer

A: This all depends on what you want treated. A small mole removal scar, may take 2-3 sessions to resolve pain, discomfort or numbness. A mastectomy scar for example may take more sessions, as the level of trauma under the skin is greater. A frozen shoulder may take 4-6 sessions. We will work closely with you to ensure that we understand your treatment goals and tailor a treatment plan especially for you and your recovery.

Question 3

Q: Where are you based?

Accepted Answer

A: HLP Therapy is based at 1a Clarence Road in Enderby, Leicester – LE19 2BB
Please park at the side of the building - on the road opposite the main entrance. You will have 6 steps to climb to reach the main front door, please use handrail provided.

On arrival at HLP Therapy, please press the BELL button on the intercom situated next to the front door.  Our reception staff will let you in.

Question 4

Q: I can’t even look at my scar. How will you help me?

Accepted Answer

A: Many clients who come to us, are unable to look at or touch their scars. Talking about how they got the scar in the first instance starts the healing process. We take our time to actively listen and allow each individual to share their story. Helping to heal emotional scars can sometimes be a slow journey. There is no rush. It is a gradual process for the individual to start to look, then touch their scar, before hands on therapy treatment can begin.

Question 5

Q: Does Scar Therapy Help with the “Overhang"?

Accepted Answer

A: The overhang is always a combination of symptoms. For example: the over hang over a c-section scar, can be the result of: dehydration, abdominal separation, excess tissue, tight scarring, a pre existing condition. Scar therapy can help release the scar, and in your treatment session we will address these other causes to help reduce your overhang.

Question 6

Q: I’m unsure which product to purchase for my scar.

Accepted Answer

A: If you would like a scar product to accelerate your scar recovery, but unsure which is the right product for you, please email or phone on the contact details provided. We will be more than happy to assist you and find the product which is right for you. Contact us using the details below:

Telephone: 0116 216 6088
Email: info@hlp-therapy.co.uk

Question 7

Q: I have bought a product online, can I return it?

Accepted Answer

We do not accept returns, due to the nature of the products we sell we can only accept returns if the product is faulty.